Each prospective customer requesting electric service shall be required to sign Distributor's Standard Form of Application for Service or contract before service is supplied by the Distributor and provide social security and driver’s license numbers or other picture ID. In an effort to prevent Identity Fraud, the System will be checking Customer's Identity with a third party agency. The fee for this service will be added to the Customer's service charges. All policies, rules, and regulations can be viewed at www.bcestn.org. BCES customers will be notified through the local media of any and all local rate adjustment.

Delinquent Accounts:

  1. When a consumer's electric service has been terminated and the consumer presently owes a delinquent account to the Electric System, servicewill not berestored for the consumer until his or her delinquent account is paid in full;
  2. When an application for new electric service is denied based upon the provisions of this policy, the policy having been explained to the applicant, the applicant shall have the right to a hearing before the General Manager or his designated representative in order to present proof that the applicant is not in violation of this rule;
  3. If the applicant is dissatisfied with the final decision of the General Manager or his designated representative following the hearing, the applicant may file a written request with the Board of Directors of the Electric System. The applicant may also request to appear before the Board at its regularly scheduled meeting and present proof that he or she is not in violation of this policy. The Board shall decide whether or not to grant any request to appear before the Board and shall also decide whether to affirm, reverse or modify the decision of the General Manager or his designated representative.

                This policy is an amendment to the Schedule of Rules and Regulations, Item #1, in the Power Contract between TVA and Benton County Electric System.

Adopted: 26 May 1998

Adopted: 24 March 2009

Revised: September 22, 2015 (Effective 10-1-2015)

Country: United States