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MY USAGE

WHAT IS MY USAGE?

Benton County Electric System's  Pay As You Go Program is managed at http://www.myusage.com

 

Your balance information, daily/hourly usage, charges, and notification settings are all managed through the MyUsage.com portal.

 

Please NOTE, we only update the balance once a day at approximately 8:30am.

 

Web/First Time Logging In

If you have Pay As You Go Service, and its your first time logging in. Your login credentials are as follows:

username: email address provided or  firstname.lastname@bces.pg

password: password

 

Upon logging in the first time, you will be required to change your password.

 

If you have problems logging in, please give us a call at 731-584-8251

 

Smartphone Mobile App

You can also acces the mobile app for your smartphone by searching in the Itunes Store or Googe Play Store for

"My Usage" look from the icon above. Install the app on your phone, and enter your login information

 

Text Message

You can retrieve your account balance by texting  "BAL" to 77407 from the SMS Phone on File

As a reminder we only update the balance once per day at approximately 8:30am.

 

Please remember it is the customer's responsibility to maintain their current contact information to ensure they receive notifications about their account status.

By Phone

Call 1-877-707-7014

CONTACT

FOR QUESTIONS OR TO REPORT AN OUTAGE, CALL 731-584-8251

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BENTON COUNTY ELECTRIC SYSTEM

P.O. BOX 429

975 HWY 70E

CAMDEN, TN 38320

731-584-8251 PHONE

 731-584-4091 FAX

Monday-Thursday 7:00am-4:30pm

Friday 8:00am-4:30pm

Saturday & Sunday CLOSED

 

After Hours Emergencies/24-7 Outage Dispatch Service: Call 731-584-8251

TVA Complaint Resolution Process

TVA provides regulatory oversight for your local power company's rates and service practice policies. If you have an issue or complaint that you have not been able to resolve with Benton County Electric, TVA's Complaint Resolution Process may be able to help.

There are three ways to begin the process

Online:  www.tva.com/complaintresolution

E-mail: complaintresolution@tva.gov

Phone: 1-888-289-8409

MESSAGE US

THANK YOU! REQUEST RECEIVED

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